March 1, 2017 – IBH Addiction Recovery Center has launched a new electronic health record (EHR) system called Credible Behavioral Health Software (Credible). Initially funded by the IBH Foundation, Credible enables our counselors and medical staff to make better informed decisions based on documentation entered from all departments on campus. It also streamlines the process for billing, reporting, and electronic prescriptions.
“One of the greatest assets of IBH Addiction Recovery Center is the 24-hour support that a client receives while in treatment. Chemical dependency and mental health counselors, medical staff, education and spiritual care facilitators, and residential staff all play an important role in the treatment of our clients,” says Mira O’Malley, IBH System Administrator for Credible. “The implementation of Credible will improve the quality of care we provide by increasing timely communication throughout our interdisciplinary teams.”
Prior to Credible, IBH used a paper record system before migrating to an electronic health record in 2010. The old EHR system was plagued with a variety of software issues and limited programming functions. In 2016 under the leadership of Don Finn, former/retired IBH Executive Director, IBH formed a comprehensive EHR team to review several EHR system choices, as well as IBH’s workflow, billing and reporting needs. They formulated an RFP that included functions to meet the agency’s current needs as well as flexibility to expand in the future. Three EHR vendors were chosen to present, and Credible was unanimously chosen by the team.
Credible offers multiple benefits. It is a web-based solution which eliminates the need for in-house servers and maintenance. The system is highly secure, HIPAA compliant, and comes with strong technical support. In addition to improving the information flow among the interdisciplinary teams at IBH, it also improves work efficiencies in other department by offering electronic billing, customized reporting, and electronic prescriptions. Overall, IBH will improve time efficiencies, reduce the use of paper, and eliminate redundancies ultimately resulting in better care for our clients.
The implementation process took 4 months to configure and test the system, train the staff, and launch. On November 1, 2016, IBH went “live” with minimal disruption. “Credible has proven to be an outstanding choice for IBH,” says O’Malley. “Staff were able to quickly learn the system with minimal problems. We continue to monitor the system to ensure the information is accurate, as well as address ongoing
enhancements and training issues.”
The next phase of Credible involves tracking clients that opt to participate in the IBH REACH Project after they leave residential treatment. REACH staff members will be able efficiently track volunteer hours and meeting attendance. IBH is also working to integrate outcomes and effectiveness data into Credible for more effective and efficient reporting. The IBH Foundation funded $103,000 in start-up costs for this EHR project.